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Craft Supplies

FAQ's

Can I order by telephone?

 

Certainly, please call (0191) 447 1919 and we will be more than happy to take an order by telephone.

 

Can I pick up in store?

 

Yes, you can order by telephone and we will have it ready for you to pick up at our store.

 

Essential Crafts
Unit 11, Phoenix Road
Crowther Industrial Estate
Washington
Tyne and Wear
NE38 0AD

 

How do I cancel my order?

 

To change your details or cancel it completely, please contact us on (0191) 447 1919 from Monday to Friday, between 9am and 5pm. Or email sales@essentialcrafts.co.uk. Please be ready to quote your order number from your confirmation email.

 

Will I recieve confirmation of my order?

 

Yes. We will send you a receipt of your order in an email. Please read and check the details carefully to make sure that they are correct.

If the details are not right, or if you need any help, please contact us on (0191) 447 1919 from Monday to Friday, between 9am and 5pm. Or email sales@essentialcrafts.co.uk

 

How can I pay?

 

  • We accept Credit or Debit Card Payments, these are secured through Barclaycard payment services
  • We accept payment over the telephone, these are secured through Barclaycard payment services
  • PayPal is the most preferred way to pay online in the UK because it's safer and faster. PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or bank directly, and your payment details are never shared on the internet.

 

My credit or debit card was refused

 

Please make sure you have entered the correct details. If you have signed up to verified by Visa or Master Card secure you may have entered the wrong password.

Please send us your order again with a different payment card. You can contact the company that issued your card to find out why it was refused.

 

I would like to return a product(s) for a refund

The products must be unopened and unused to be eligible for a refund.

  • You can login to your account and request a return, enter the details of the product and the reason for return.
  • Call us on 0191 447 1919 and tell us the reason for your return, dont be affraid or embarrased to tell us that you want to return an item, we want you to be truley satisfied with your purchases.

 

How do we use your personal data?

 

Privacy Policy explains clearly how we collect information, what we do with it and what controls you have.