Essential Crafts uses Royal Mail as our postage service.
Normally orders are delivered within a few days of dispatch. Please be aware that if you order after 1pm on a Friday afternoon, your order may not be delivered until the following week. We cannot guarantee delivery times and we cannot be held responsible for delays by Royal Mail. Please allow up to 10 business days for orders to arrive before contacting us on 0191 447 1919
Essential Crafts cannot be held responsible for parcels if you ask for them to be left somewhere unsafe (back garden, by the front door etc).
Postage and packing charges
Standard UK Shipping is FREE with all orders of £15 and over otherwise £1.99
Please note: International shipping will usually reach its destination within 1 week, however it has been known to take up to 4 weeks to reach its delivery address. Essential Crafts cannot trace the parcel until after the 4th week delivery deadline.
(This Excludes Walltastic products due to size of the product and card boxes over 2kg in weight)
International Delivery will be sent by untracked or tracked Parcels... It is entirely your risk if you choose not to purchase tracked postage.
Place each item you would like to buy in the shopping cart. Click on view cart and then click on estimate shipping and enter your delivery details for shipping costs. Maximum weight 2kg. International buyers please note: International buyers please note: We always recommend registered post for international orders as this service is insured and traceable.
I would like to return a product(s) for a refund
The products must be unopened and unused to be eligible for a refund.
- You can login to your account and request a return, enter the details of the product and the reason for return.
- Call us on 0191 447 1919 and tell us the reason for your return, dont be affraid or embarrased to tell us that you want to return an item, we want you to be truly satisfied with your purcashes.