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Craft Supplies

Terms & Conditions

Information about Essential Crafts Shop Online and the goods
By using the website (even if you don't buy any goods) you also agree to be bound by these terms and conditions.

We try to make sure that all information on the Essential Crafts Shop Online website, including descriptions of our goods and listed prices, are accurate and correct at all times. However, mistakes do happen. We will try to resolve all errors in information on the Essential Crafts Shop Online website as soon as reasonably possible and if we think that such an error has affected your order we will try to let you know.

You should bear in mind that buying goods over the internet provides a different shopping experience from buying in-store. In particular you should be aware that:
the colours of goods as shown on the website will depend on many factors – including your display settings;

the sizes and shapes of the goods may differ in real life from how they appear on your screen. We provide dimensions and measurements in the descriptions of the goods and it is your responsibility to check that the actual size of each item is suitable for your purpose;

pictures and images on the website are for illustration purposes only. For an accurate description of any item and details of what is included with the item, you need to read the corresponding written description;

all goods are subject to availability and we may not be able to supply your order. We reserve the right to withdraw any goods from sale at any time, and our only liability to you for withdrawing any goods will be to refund to you any money paid to us in respect of those goods which we are no longer able to supply;

we will do our best to deliver your goods in accordance with the delivery date set out in delivery information page, but please note that all delivery dates given by Essential Crafts Shop Online (whether on the website, over the phone or by email) are estimates only and delivery dates may vary.

not all goods and promotions that are offered by Essential Crafts Shop Online will be available in-store, and vice versa. In principle, our online prices are the same as our store. Occasionally, however, you may find a difference in price, for instance where there are different local store and online promotions. We reserve the right to adjust prices, goods and special offers at our discretion.

We will do our best to check the website for viruses but we do not warrant that the website is free of viruses or other malicious content. For your own benefit, you should make sure that you have appropriate software and systems in place to check for viruses and other malicious content on the internet.

We have the right at any time to modify or stop providing Essential Crafts Shop Online and to stop selling any or all goods through it, either temporarily or permanently and with or without notice. We shall not be liable to you for any modification, suspension or discontinuance of availability of Essential Crafts Shop Online.

It is your responsibility to ensure that your login details, password and all other details in relation to your account remain confidential at all times. You agree to let us know as soon as possible if you know or reasonably suspect that the security of your account is at risk.

Pricing errors
Whilst we try to ensure that all the prices on Essential Crafts Shop Online are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as reasonably possible. You will then be given the option of re-confirming your order at the correct price or cancelling your order.

If you decide to cancel your order after we have informed you of a pricing error and you have already paid for the goods, we will give you a full refund as soon as reasonably possible.

Essential Crafts uses Royal Mail as our postage service.

Orders are usually delivered within a couple days of dispatch, but please be aware that it can take up to 10 working days for standard postage. Please be aware that if you order after 12pm on a Friday afternoon and select next day postage, your order may not be delivered until the following Tuesday. We cannot guarantee delivery times and we cannot be held responsible for delays by Royal Mail. Please allow up to 10 business days for orders to arrive before contacting us on 0191 447 1919

Essential Crafts cannot be held responsible for parcels if you ask for them to be left somewhere unsafe (back garden, by the front door etc). We will not be held responsible if you are not in to receive your parcel or it is delievered to a neighbour and you are not on speaking terms.

International Delivery
International buyers please note: We always recommend registered post for international orders as this service is insured and traceable. If you would like to purchase tracked and insured international post please do not hesitate to contact us on 0191 447 1919 or purchase direct from the website. It is entirely your risk if you do not purchase tracked postage. Orders usually arrive within a week but can take up to 4 weeks. We can not compensate for any losses if you do not take out extra cover for postage.